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Terms of Service

Last updated: 23 September 2026

1. Definitions

For the purposes of these Terms and Conditions:

  • "Service" — the Xedul CRM SaaS platform, accessible via the web application and related integrations.
  • "User" — the natural person who creates an account and uses the Service.
  • "Organisation" — the professional practice or entity that subscribes to the Service and within which one or more Users operate.
  • "Account" — the set of credentials and data associated with a single User.
  • "User Data" — all content, documents, information and data uploaded, created or processed by the User and the Organisation in the course of using the Service.

2. Acceptance of the Terms

By registering for the Service, the User declares that they have read, understood and fully accepted these Terms and Conditions. Use of the Service is reserved for adults.

A User acting on behalf of an Organisation declares that they have the authority necessary to bind the Organisation to these Terms.

3. Description of the Service

Xedul is a CRM SaaS (Software as a Service) platform designed for professional practices. The Service enables the management of:

  • Tasks and deadlines assigned to team members.
  • Digital cases and files with a chronological timeline.
  • Client records and contacts.
  • Documents and attachments linked to cases and clients.
  • Integrated email communications.

4. Account and Registration

To use the Service it is necessary to create an Account providing accurate and up-to-date information. The User is responsible for the confidentiality of their login credentials and for all activity carried out through their Account.

The User undertakes to notify Xedul promptly in the event of unauthorised access or suspected compromise of the Account.

5. Acceptable Use

The User undertakes to use the Service solely for lawful purposes and in accordance with these Terms. It is prohibited to:

  • Reverse-engineer, decompile or disassemble the software.
  • Attempt to access unauthorised data or features, or data belonging to other Organisations.
  • Use the Service for illegal, defamatory activities or activities that infringe the rights of others.
  • Intentionally overload the Service infrastructure or compromise its security.
  • Resell, sublicense or transfer access to the Service without written authorisation.

6. Intellectual Property

The software, source code, design, trademarks and all materials relating to the Service are the exclusive property of Xedul S.r.l. and are protected by intellectual and industrial property law.

The User and the Organisation retain full intellectual property in all User Data uploaded and created in the Service.

7. User Data

The User and the Organisation retain full ownership of their data. Xedul processes User Data solely in order to provide the Service, in accordance with the Privacy Policy.

The User is responsible for the lawfulness, accuracy and relevance of data entered in the Service, including any third-party personal data that may be processed.

8. Service Availability

Xedul undertakes to provide the Service with the greatest continuity reasonably possible (best effort). Scheduled maintenance will be communicated with reasonable notice.

The current version of the Service does not include a formal service level agreement (SLA). Xedul reserves the right to introduce specific SLA terms in future paid plans.

9. Limitation of Liability

To the extent permitted by applicable law, Xedul's aggregate liability to the User and the Organisation for any damage arising from use of the Service is limited to the amount actually paid by the Organisation in the 12 months preceding the event giving rise to liability.

Xedul is in no event liable for indirect, incidental, special, consequential or punitive damages, including — by way of example — loss of profits, data or business opportunities.

10. Termination

The User may delete their Account at any time through the platform settings or by sending a request to support@xedul.com.

Xedul reserves the right to suspend or terminate the User's Account in the event of a breach of these Terms, with prior notice where possible. In the event of a serious breach, suspension may be immediate.

Upon termination, User Data will be made available for download for a period of 30 days, after which it will be deleted.

11. Changes to the Terms

Xedul reserves the right to amend these Terms and Conditions. Material changes will be communicated with at least 30 days' notice by email or platform notification.

Continued use of the Service after the effective date of the changes will constitute acceptance of the new Terms. In the event of disagreement, the User may withdraw by deleting their Account.

12. Governing Law and Jurisdiction

These Terms are governed by Italian law. For any dispute relating to the interpretation, performance or termination of these Terms, the Court of Treviso shall have exclusive jurisdiction.

13. Contacts

For questions or clarifications relating to these Terms and Conditions:

  • Email: support@xedul.com
  • Xedul S.r.l. — Treviso (TV), Italy